As the UX Lead Designer on Optum's Member Portal redesign, I provided comprehensive design solutions — including wireframes, prototypes, and Design Systems — while advocating for end users through extensive testing.
Leading UX design for the Member Portal within a global Healthcare redesign, I had the opportunity to shape every aspect of the UX process, spanning strategy, research, copywriting, and Design System design, documentation and implementation.
Did this project overview spark your curiosity? There’s more to explore—UX insights, research readouts, wireframes, workshop highlights, journey maps, prototypes, and iterative designs are all part of the story. Reach out for credentials to dive into the full case study!
I crafted wireframes, built dynamic prototypes, and led competitive audits, all while spearheading research sprints and conducting insightful interviews. Along the way, I mentored junior designers, offering guidance and feedback, and delivered comprehensive, clear documentation to support the entire process.
