Optum Health
Member Portal Redesign
  • Company
    Optum Health
  • Role
    Senior UX Designer
  • Project
    Member Portal Redesign
  • Industry
    Healthcare

Project Overview | Member Portal Redesign

As UX Lead for the Member Portal within Optum's global healthcare redesign, I owned the end-to-end UX process for my project stream, one of three parallel tracks alongside Optum Law and Optum Prescriptions. This included UX strategy, research planning, and user interviews. I also designed iterative wireframes and coded functional HTML/CSS prototypes used for user testing.

I worked closely with the other project leads on design system definition and governance, contributing to a custom design system built on Google Material Design principles. I wrote technical documentation, presented to clients and stakeholders, and led a team of junior designers, managing UX deliverables, workflows, and overseeing their work as they built out pages from my designs.

Key Contributions

As one of three project leads, I collaborated closely on the definition and governance of a custom design system built on Google Material Design principles. I integrated new and existing patterns, wrote technical documentation, and ensured designs met the strictest accessibility requirements including WCAG, Section 508, and ADA standards, working closely with the team to maintain consistency across all three project streams.
I designed the research plan, conducted user interviews, and ran testing sessions, using findings to directly inform design decisions and advocate for user needs with clients and stakeholders. My early research work demonstrated enough value to bring on a dedicated researcher to support subsequent project phases.
The project ran on a test-and-learn methodology, with each design cycle informed by real user feedback. I managed UX deliverables and workflows across my team, leading junior designers through iterative rounds of wireframes and prototypes, ensuring every decision was grounded in research and aligned with both user needs and business goals.

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Rethinking the Member Experience

I crafted wireframes, built functional HTML/CSS prototypes, conducted competitive audits and research sprints, and led user interviews. I managed and led a team of junior designers, wrote comprehensive technical documentation, and presented design decisions to clients and stakeholders throughout the process.

  • Strategic UX design ownership
  • HTML/CSS coded functional prototypes
  • Competitive analysis and research planning
  • Low to high fidelity UI design
  • Led and mentored junior designers
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