As the UX Lead Designer on Optum's Member Portal redesign, I provided comprehensive design solutions — including wireframes, prototypes, and Design Systems — while advocating for end users through extensive testing.
Best Buy's In-Home Advisors offer expert advice and services through personalized at-home consultations nationwide. This service provides clients with a dedicated Best Buy expert who recommends tailored products and services to help achieve their goals.
I was brought on board to deliver Product Design services and develop initial MVP creative concepts and high-resolution prototypes. Collaborating over several months with internal Business Stakeholders and Development teams, we established business requirements, addressed technical constraints, and created annotated wireframes for a streamlined data capture process.
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Created the BBY DNA (Digital Notebook App), which allows IHAs to quickly capture home consult notes on their mobile phones. Collaborated with the internal Business Stakeholders and Development teams to provide UX and Product Design support in all areas of the MVP lifecycle.
