As a consultant for US Bank, I partnered with Accessibility experts to design and develop the bank’s first AI-powered chatbot, modernizing their site and streamlining customer service interactions through machine learning.
In an effort to both modernize the site and streamline the process of customer service interactions, US Bank hired me on as a consultant in a team dedicated to designing and developing the first AI / Chatbot for their consumer site.
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Over months of collaboration with internal Business Stakeholders and Development teams, we honed business requirements, tackled technical constraints, and crafted annotated wireframes. Ongoing collaboration with accessibility experts refected deep consideration on how to infuse accessibility in all facets of the product development process.
