In an effort to both modernize the site and streamline the process of customer service interactions, US Bank hired me on as a consultant in a team dedicated to designing and developing the first AI / Chatbot for their consumer site.
In addition to crafting UX flows for the conversational AI, I provided detailed, annotated wireframe instructions, documentation and guidance, and presentations to the remote,offshore development team.
I was fortunate to collaborate closely with an Accessibility expert throughout, fostering empathy and awareness that I've infused into every subsequent project.
Client:
U.S. Bancorp
Role:
Experience Designer
Project:
AI Chatbot
Over months of collaboration with internal Business Stakeholders and Development teams, we honed business requirements, tackled technical constraints, and crafted annotated wireframes. Ongoing collaboration with accessibility experts refected deep consideration on how to infuse accessibility in all facets of the product development process.
User Flows / User Journeys
Information Architecture and Navigation Structures
