Client:

US Bancorp
Role:

Experience Designer
Project:

AI Chatbot Assistant
Industry:

FinTech

As a consultant for US Bank, I partnered with Accessibility experts to design and develop the bank’s first AI-powered chatbot, modernizing their site and streamlining customer service interactions through machine learning.

Project Overview: Conversational AI Chatbot

In an effort to both modernize the site and streamline the process of customer service interactions, US Bank hired me on as a consultant in a team dedicated to designing and developing the first AI / Chatbot for their consumer site.

Key Contributions

Accessibility and Inclusion

I was fortunate to collaborate closely with an Accessibility expert throughout, fostering empathy and awareness that I've infused into every subsequent project.

Clear, Persuasive Storytelling

In addition to crafting UX flows for the conversational AI, I provided detailed, annotated wireframe instructions, documentation and guidance, and presentations to the remote,offshore development team.

UX/UI Design Strategy

I joined the team to provide Product Design expertise, creating initial MVP creative concepts and high-resolution prototypes.

Client:

U.S. Bancorp
Role:

Experience Designer
Project:

AI Chatbot

Did this project overview spark your curiosity? There’s more to explore—UX insights, research readouts, wireframes, workshop highlights, journey maps, prototypes, and iterative designs are all part of the story. Reach out for credentials to dive into the full case study!

Designing an AI Assistant

Over months of collaboration with internal Business Stakeholders and Development teams, we honed business requirements, tackled technical constraints, and crafted annotated wireframes. Ongoing collaboration with accessibility experts refected deep consideration on how to infuse accessibility in all facets of the product development process.