Did this project overview spark your curiosity?
Geek Squad on Demand needed a smarter way to connect customers with in-home tech experts. I was brought in as a UX consultant to design the full end-to-end service experience, mapping every touchpoint from how customers discover and schedule services through to the Geek Squad's own operational workflows. Collaborating closely with business stakeholders and development teams, I used brainstorming, whiteboarding, and flow diagrams to align strategy and design across every team involved.
This involved deeply understanding both the customer experience and the Geek Squad's internal process, including complex scenarios like coordinating third-party vendors for services such as electrical and plumbing. Working from detailed, progressive wireframes through final UI, I crafted a seamless customer journey from landing page through booking and chat support, building sitemaps and responsive comps that met accessibility standards within a fast-paced timeline.
Did this project overview spark your curiosity?
Contact me for access to full case studies
For Best Buy's Geek Squad Scheduling project, I designed an intuitive end-to-end service experience that made it easy for customers to book and manage home visits on their own terms. From landing pages through booking and chat support, I crafted accessible, visually engaging interfaces that simplified every step of the journey.