Geek Squad Scheduling

Best Buy's In-Home Advisors offer expert advice and services through personalized at-home consultations nationwide. This service provides clients with a dedicated Best Buy expert who recommends tailored products and services to help achieve their goals.

I was hired on to provide UX / IA and Visual Design services for the Best Buy / GSoD Smart Home project, a high- visibility product focused on consumer-facing service design solutions.

Core Responsibilities

In an iterative design loop, I coordinated research and expert interviews with Geek Squad team members, capturing invaluable feedback to refine UI designs and test wireframes across multiple levels of fidelity.
Collaborating with stakeholders, I mapped out key touchpoints in the customer and Geek Squad journey, crafting a detailed roadmap for complex use cases. This strategy guided the evolution of wireframes and functional prototypes, bringing clarity and precision to each iteration.
In my UX role, I collaborated with cross-functional teams—stakeholders, Geek Squad experts, developers, writers, and researchers—to create user-centered designs. I presented concepts and research clearly, while documenting detailed UI instructions for seamless team implementation.
  • Client:
    Best Buy Corporation
  • Role:
    Senior UX Designer
  • Project:
    Mobile App Design

The Geek Squad Journey

On this fast-paced, high-visibility project, I led UX and visual design, delivering wireframes, responsive comps, and documentation while collaborating with business, dev, and accessibility teams. My role included brainstorming, guiding IA/UX for stakeholders, mentoring junior designers, and driving cross-team collaboration through whiteboarding and flowcharts.

  • Roadmap and Customer Journey
  • End-to-end UI Design
  • UX Research and Testing
  • Functional Prototypes
  • Cross-discipline collaboration