Leading UX design for the Member Portal within a global Healthcare redesign, I had the opportunity to shape every aspect of the UX process, spanning strategy, research, copywriting, and Design System design, documentation and implementation.
As UX Design lead in a Lean UX setup, I drove wireframes, prototypes, and Design Systems, prioritizing user needs through extensive testing and advocacy.
My early research and user testing significantly elevated empathy and project validity, leading to secured funding for comprehensive research throughout subsequent project phases.
Collaborating with cross-functional teams, I fostered user empathy through workshops and presentations, documented UX designs, and integrated new and existing patterns into the Optum Design System, built on Material Design principles.
Client:
Optum Health
Agency:
Mirum / JWT
Role:
UX Design Lead
Project:
Membership Portal
Design System
I produced wireframes, functional prototypes, and competitive audits, conducted interviews and research sprints, and mentored junior designers while providing thorough written documentation.
