Led end-to-end design, research, and strategy for a dedicated product team, revamping automated marketing campaigns and harnessing AI/ML to transform customer journeys through predictive technology.
Designed the MVP for Best Buy’s In-Home Advisors mobile app, delivering personalized expert consultations to help clients create tailored solutions for their home.
Leading UX design for the Member Portal within a global Healthcare redesign, I had the opportunity to shape every aspect of the UX process, spanning strategy, research, copywriting, and Design System design, documentation and implementation.
Contracted by US Bank to modernize their site and streamline customer service, I joined a dedicated team to design and develop the bank’s first AI-powered chatbot for their consumer platform.
I got a crash course in LEO, MEO, and HEO orbits while enhancing display tech for the USAF’s satellite tracking screens. Partnering with a space-tech startup, I helped elevate the design of the USAF Satellite Tracking Dashboard and its Design System, all while orbiting around deadlines.
In an effort to both modernize the site and streamline the process of customer service interactions, US Bank hired me on as a consultant in a team dedicated to designing and developing the first AI / Chatbot for their consumer site.
In an effort to both modernize the site and streamline the process of customer service interactions, US Bank hired me on as a consultant in a team dedicated to designing and developing the first AI / Chatbot for their consumer site.
Partnering with cross-functional teams, I played a key role in defining and launching the first iteration of Target’s Retail Design System, and also designed wireframes and conducted research to refine the cart and checkout flow.
